Updating The App

Last Updated: Mar 14, 2016 10:49AM EDT

Here’s what you’ll need:

- 4 digit device restrictions passcode (you would’ve set this up when you first locked down the devices)

- Apple ID password (If you don’t know and need to reset it, you can do that here!)

To update the app: 

First, you’ll want to determine which of your devices is outdated. To check on this, log into www.tadpoles.com & at the very top of your dashboard click, “Manage,” then, “Devices.”


First, you’ll need to enable, “Installing Apps” in the restrictions section of your device settings. To do this, go to the main screen & click Settings > General > Restrictions > Enter Passcode > Turn, “Installing Apps” to green.

Turning, “Installing Apps” on will mean that you now have the App Store icon on the home screen of your device. With that, we’re now able to update the app! From the main screen of the device, click the App Store icon > Updates (bottom right corner) > Update Tadpoles.

And that’s it! You’re all set!

A time saving option for your consideration...

If you leave, “Installing Apps” turned on within the app store, the apps on your devices will automatically update! That would mean that in the future, as soon as we push out an update, it would install on your device - no manual labor needed! The App Store icon will stay present on the home screen of the device, but teachers would not be able to install anything without your permission, as they would need the Apple ID password (which they wouldn’t have) to install any new apps. 

Updating the iOS:

Keeping the Apple software up to date is another key factor in keeping your iPads healthy and happy. iOS updates often contain bug fixes and enhancements that make the programming more efficient and user friendly. You can see which version if iOS your devices are in in the Manage > Devices menu shown above. 

To update, open the iPad Settings > General > Software Update. If there is an update available, you'll have the opportunity to download it. One little piece of advice would be to consider waiting until after school hours to trigger the update as it will render the iPad unusable for about 20 minutes while it downloads and installs. This is a great thing to set & forget when you plug the devices in to charge at the end of the day! 

Have a question? Reach out to our support team anytime at hello@tadpoles.com.

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